What temperature can they be installed in?

Important: The minimum adhesive application temperature is 50°F.

Important: Do not install below 50°F. Colder temperatures slow or may stall curing.

How long does adhesive take to cure?

Important: Typical cure time is 7–28 days depending on conditions.

Important: Cold temperatures, moisture, installation conditions, adhesive thickness, and other factors can affect cure time. Do not intentionally load, pull, twist, or test brackets before cure is complete.

How many brackets do I need?

Use the Snow Arc Guard™ Calculator App → to create a roof layout. The calculator layout is an installation reference for bracket model, quantity, row location, and bracket center spacing based on your entered roof dimensions, roof shape, pitch, selected bracket model, and snow depth.

Do not guess bracket quantity or spacing. 

Are custom colors returnable?

Custom colors are generally made for a specific customer request and may not be returnable unless Sands Works confirms otherwise in writing.

Contact Sands Works to see if your order is eligible.

What does the warranty cover?

The Snow Arc Guard™ Limited Warranty→ covers manufacturing defects in Snow Arc Guard™ brackets, bracket failures caused by covered manufacturing defects, and certain layout errors generated by the Snow Arc Guard™ Roof Calculator when accurate roof measurements and other required information were entered by the customer and the generated layout or an approved replacement layout was followed.

To qualify for calculator-related coverage, the roof measurements and other required inputs must be accurate, the correct roof type must be selected, the approved layout must be followed, the installation instructions must be followed, the specified adhesive must be used, and the adhesive must be allowed to fully cure. The generated layout drawing is considered part of the product and must be substantially followed unless Sands Works provides a written replacement layout.

If a covered claim is approved, Sands Works' sole obligation is, at its discretion, to repair or replace the affected Snow Arc Guard™ products. The warranty does not cover labor, installation or removal costs, roof repairs, shipping charges, incidental or consequential damages, or refunds. Sands Works' total liability is limited to the original purchase price of the affected Snow Arc Guard™ products.

This FAQ is only a summary. The Snow Arc Guard™ Limited Warranty governs all warranty terms, exclusions, claim procedures, and available remedies.

Can I return my order

Standard Snow Arc Guard™ products may be returned within 30 days of delivery if they are unused and returned in new condition. Approved returns are subject to a 15% restocking fee, and the customer is responsible for return shipping costs.

Ship all returns to Sands Works, 1210 S Cottage grove, Urbana, IL 61801.

The following items are not eligible for return unless they are defective, shipped in error, or otherwise required by law:

·       Custom-colored Snow Arc Guard™ products

·       Installed products

·       Custom or project-specific orders

If you believe you installed a defective product, please refer to the Snow Arc Guard™ Limited Warranty found on our Warranty Info→ page for coverage and claim procedures.

What does the warranty not cover?

The Snow Arc Guard™ Limited Warranty→ does not cover damage or failures resulting from improper installation, inaccurate customer-provided measurements or roof information, failure to follow the approved layout or installation instructions, use of unapproved materials, inadequate surface preparation or adhesive cure time, roof or roofing system defects, modifications, misuse, abuse, impact damage, chemical exposure, pressure washing, or normal wear and weathering beyond the warranty's stated coverage.

The warranty also does not cover the adhesive itself, roof damage, installation or removal labor, shipping costs, loss of use, or incidental, consequential, special, indirect, or property damages.

For calculator-generated layouts, coverage applies only when all required inputs are accurate and the approved layout is substantially followed. It does not cover errors caused by inaccurate measurements or other customer-provided information, field modifications to the layout, installation deviations, roof defects, or adhesive failure.

What happens if I skip seam reinforcement near a panel seam?

Important: If a bracket is installed on or within 4” of a panel seam, the Installation Guide requires SB-190 seam reinforcement. Failure to perform required seam reinforcement near panel seams is an installation defect and may void warranty coverage, including any resulting panel deformation, roof damage, adhesive failure, or system performance issue.

What happens if a bracket peels off?

If a bracket peels off the roof instead of breaking, that generally indicates installation, surface-preparation, temperature, contamination, or cure-time issues rather than bracket strength failure.

A new bracket can be purchased and installed. Please reach out to Sands Works if you need to order less than 10 brackets for a repair not covered under the Warranty Info→.

What happens if a bracket breaks?

If you believe a Snow Arc Guard™ bracket has failed, save the bracket, take clear photos of the bracket and the installation, and keep your layout drawing and order information.

Sands Works will review the claim to determine whether the failure appears to be related to a manufacturing defect, an approved calculator layout, installation, roof conditions, impact damage, misuse, adhesive performance, or another cause. If the claim is covered under the Snow Arc Guard™ Limited Warranty, Sands Works will provide the applicable remedy described in the warranty.

Can I clean them with solvents?

No. Do not clean Snow Arc Guards™ with acetone, solvents, harsh cleaners, abrasive cleaners, or chemicals that may attack the bracket, finish, adhesive, or roof surface.

Although it is not necessary to clean your brackets to retain their function and strength, you can use mild detergents compatible with the bracket, adhesive, and roof surface.

Call to Action

Measure your roof sections and use the Snow Arc Guard™ Calculator App to create layout patterns. If the roof has unusual geometry or you are unsure how to enter the measurements, request layout help before ordering or installing by emailing snowarcguards@sandsworks.com.